Refund Policy
Last updated: 31 July 2026
Effective date: 31 July 2026
This Refund Policy should be read together with our Terms of Service. In the event of any conflict, the Terms of Service will prevail. Refund requests will be assessed in accordance with this Refund Policy and our Terms of Service.
All payments are processed by Paddle.com. Paddle.com acts as our Merchant of Record and is responsible for payment processing, tax collection where applicable, and payment-related compliance. Refund eligibility is defined below by engagement type.
Statutory Rights: Nothing in this Refund Policy limits or excludes any rights you may have under applicable consumer protection laws.
When Work Commences: Work is considered to have commenced when we begin any billable activity relating to your engagement, including research, planning, technical setup, development, implementation, auditing, documentation, testing, or communication directly related to project delivery.
Technical Audits
If you cancel before we commence work, a full refund will be issued. Once work has commenced following your acceptance of the engagement, payments are non-refundable except where required by applicable law.
Web Development & Fixes
If you cancel before we commence work, a full refund will be issued. Once work has commenced following your acceptance of the engagement, payments are non-refundable except where required by applicable law.
Custom Project Work
Some engagements (WordPress Development, Custom Web Applications, Technical SEO, Answer Engine Optimisation, Content, and DevOps) are scoped individually following an audit or discovery call, and invoiced separately based on the agreed scope. These custom engagements follow the same terms as Web Development & Fixes above: a full refund will be issued if you cancel before we commence work, and payments are non-refundable once work has commenced following your acceptance of the engagement, except where required by applicable law.
Retainers & Ongoing Support
Fees already charged for the current billing period are non-refundable, unless required by applicable law. You may cancel at any time to stop future billing; cancellation takes effect at the end of the current billing cycle.
Third-Party Expenses
Third-party costs already incurred on your behalf (such as hosting, premium plugins, API credits, domains, or software licenses) are non-refundable unless those costs are recoverable from the supplier.
Refund Processing & Cancellations
Cancellation requests must be submitted in writing by email to hello@webspecification.com. Approved refunds are processed via Paddle in the original payment method and currency, and typically appear within 5–10 business days, depending on your bank or card issuer. Refunds, where applicable, will only be issued to the original payment method used for the purchase.
Disputes & Chargebacks
If you have a billing concern, please contact us first at hello@webspecification.com before filing a chargeback or dispute with your bank. Most billing issues can be resolved directly and more quickly this way.
Filing a chargeback or payment dispute does not cancel your contractual obligations or automatically entitle you to a refund. We reserve the right to provide documentation, communications, and project records to Paddle or the relevant financial institution when responding to disputes.
Contact
Billing enquiries, cancellation requests, or refund questions: hello@webspecification.com